Case Study: coUrbanize achieves language equity and scaled multilingual engagement with Localize

coUrbanize - Customer Case Study

coUrbanize is a community engagement platform that helps residents comment on real estate and planning projects online, by text, or voicemail. Facing diverse, real-time language needs and budget pressures from municipal and affordable housing customers, coUrbanize needed a scalable way to remove language barriers so more people could participate in project conversations.

Working with Localize, coUrbanize launched a Language Equity Plan (LEP) that automatically translates project content for any secondary language with at least 5% community saturation, combining machine translation with optional human proofreading. The set-and-forget approach made translations affordable and scalable; to date coUrbanize has rolled out 32 projects in 25 languages and produced over 600,000 translations, expanding access for even the smallest customers and improving inclusive community engagement.

coUrbanize

Kristen Veit

Director of Community Engagement Strategy