Case Study: CIC Health achieves rapid, scalable multilingual website launches for COVID testing and vaccination with Localize

CIC Health - Customer Case Study

CIC Health is a Cambridge‑based health tech company that rapidly scaled COVID‑19 testing and vaccination services—operating dozens of public testing sites, serving over 600 schools and organizations, and running mass vaccination sites like Gillette Stadium—facilitating 1.6M PCR tests and 925K vaccine doses in its early months. As the company expanded into linguistically diverse communities, it faced tight timelines, multiple platform integrations, and limited developer resources, but needed to deliver time‑sensitive, accessible information in multiple languages to meet equity and regulatory requirements.

CIC Health implemented Localize’s JavaScript translation solution, using automatic content detection to pull site content into the translation management system and deploy translations without developer intervention. The team launched translations into eight languages within hours and went live with Localize in the first week, later expanding to the knowledge base and connected sites; they translated over 37,000 words and scaled to millions of visits per week within two months.

CIC Health

Alex Graziano

Digital Production and Management