Case Study: Lam’s Seafood Market achieves 35% repeat purchases and 32% higher AOV with LocalExpress

Lam's Seafood Market boosts repeat purchases 35% with LocalExpress

Lam's Seafood Market, a Seattle and Tukwila-based Asian supermarket, faced challenges in expanding its online presence. Customers were concerned about the freshness of delivered seafood and the accuracy of selecting live products remotely. The market also struggled with an 18% stockout rate due to manual inventory management. They partnered with LocalExpress to implement its grocery ecommerce platform.

LocalExpress provided an integrated suite of technologies including a digital storefront, smart inventory management, and specialized last-mile delivery. The solution led to a 35% repeat purchase rate within 21 days for new digital customers and a 32% increase in average order value compared to in-store purchases. The market also expanded its geographic reach by 50%.

Lam's Seafood Market