Case Study: Boise Co-op boosts deli orders and improves efficiency with LocalExpress kiosks

Boise Co-op boosts orders 20–25% with LocalExpress kiosks

Boise Co-op, a community-driven cooperative with over 32,000 members, faced the challenge of managing increased customer flow across its four locations while aiming to enhance the shopping experience and increase operational efficiency. To address this, they partnered with vendor LocalExpress to implement their self-ordering kiosk solution.

LocalExpress implemented its kiosks, which revolutionized transactions by allowing customers to browse and order without waiting in line. This solution led to a remarkable 25% increase in sales in the Deli department and an overall 20-25% increase in orders. The kiosks significantly improved customer satisfaction by minimizing wait times and allowed employees to focus on better service, thereby increasing both operational efficiency and customer engagement for Boise Co-op.

Boise Co-op