Case Study: Manila Athletica boosts positive customer feedback and faster delivery with Locad fulfillment

LOCAD’s automated fulfillment solution allowed Manila Athletica to deliver orders faster and provide an amazing customer experience

Manila Athletica, a nationwide online fitness equipment retailer, faced significant challenges with manual order fulfillment as its business grew. The founder was spending up to 14 hours a day packing orders, which compromised delivery times, marketing efforts, and ultimately customer satisfaction. To achieve her growth goals, she needed a solution and turned to the fulfillment services offered by Locad.

By implementing Locad's automated fulfillment solution, Manila Athletica was able to outsource its end-to-end logistics. This partnership resulted in delivery times that were three times faster and a 40% increase in positive customer feedback specifically mentioning the improved shipping experience. With the burden of fulfillment lifted, the founder could focus on strategy and marketing, enabling the company to plan for a 300% growth in its inventory and product offerings.

Manila Athletica

Aencille Santos

Founder and Owner