Case Study: Havaianas achieves 4x faster shipping with Locad

How Havaianas Delivered 4x Faster Shipping Through Locad

Havaianas, a flip flop brand under Terry SA, faced significant e-commerce fulfillment challenges, particularly during high-volume sales events. Managing their own warehouse and workforce led to slow 10-12 day shipping times, inventory discrepancies, and a high rate of customer complaints and cancellations. Seeking a more efficient solution, they turned to the vendor Locad and its fulfillment services.

By implementing Locad's integrated fulfillment solution and Control Tower platform, Havaianas automated its processes. Locad provided a seamless, data-driven system that synchronized online and physical inventory, eliminating overselling. The results were dramatic: order dispatch was reduced to within 24 hours, leading to much faster customer delivery. This efficiency boosted customer happiness significantly and drastically reduced out-of-stock orders and cancellations.

Havaianas

Christine Brunermer

E-commerce Lead