Case Study: DMD Skin Sciences achieves faster, lower-cost fulfillment with Locad

How DMD Skin Sciences is delivering customer satisfaction with advanced skincare

DMD Skin Sciences, a dermatology clinic and skincare brand, faced significant logistical challenges in their e-commerce operations. They struggled with long delivery times of 7-15 days, a lack of delivery coverage, poor inventory visibility, and an insufficient supporting infrastructure for fulfillment. To support their mission of providing advanced skincare, they needed a solution to improve this critical part of their business and turned to the vendor, Locad, for their fulfillment services.

By implementing Locad's fulfillment solution, DMD Skin Sciences achieved dramatic improvements. The vendor provided a robust infrastructure that reduced shipping costs by 15% and slashed delivery times from a fortnight to just 3-7 days. Furthermore, Locad enabled easy management of cash-on-delivery orders and provided vital visibility into inventory and fulfillment status. These improvements helped DMD acquire new customers, increase order volumes by 200% through new marketplaces, and solidify its status as a premium brand.

DMD Skin Sciences

Ena Quitain

Chief Operating Officer