Case Study: Wanstor achieves millisecond hosted-desktop logins and improved customer satisfaction with Loadbalancer.org Enterprise VA

Wanstor and Loadbalancer.org work together to enhance Hosted Desktop IT Services

Wanstor, a UK IT solutions company providing hosted desktop services, faced growing customer demand that strained its existing load balancing — especially in high-volume, multi-site, multi-server environments where session persistence, connection misdirection and slow logins were causing support headaches. After evaluating options, Wanstor selected Loadbalancer.org’s Enterprise VA (Enterprise Virtual Appliance) to address these challenges.

Loadbalancer.org deployed Enterprise VA for Wanstor’s customers (including a 600-staff site running up to 300 remote desktop connections), immediately improving traffic routing, session flexibility and scalability. As a result — with Loadbalancer.org’s solution and support — helpdesk calls fell, customer satisfaction increased, and login times were cut to millisecond delays, while the appliance proved easy to deploy and maintain.

Wanstor

Ferdie Koukakis

Technical Director