Case Study: Tungsten Automation achieves high availability and faster Kofax printing and scanning with Loadbalancer.org

US federal agency improves the availability and performance of Kofax print management solution

Tungsten Automation, a US federal agency managing water resources with 1,000+ employees who print over four million documents a year, needed high availability and better performance for new Kofax Output Manager and Kofax AutoStore printing and scanning solutions. The challenge was to eliminate downtime and long processing backlogs while deploying the Kofax products, so Tungsten Automation selected Loadbalancer.org and its Enterprise VA R20 to meet those availability and performance requirements.

Loadbalancer.org delivered virtualized Enterprise VA R20 appliances plus hands-on consultancy and demo testing to simplify deployment and configuration. The Loadbalancer.org solution balances traffic across two servers (automatically failing over if one server goes down), reduced multi-hour scanning/printing backlogs, sped up processing for users, and helped the agency aim for near-100% availability—while offering affordable licensing that fit the agency’s budget.

Tungsten Automation