Case Study: Grasshopper achieves 24/7 high-availability and scalable growth with Loadbalancer.org Enterprise VA MAX

Leading US virtual phone service provider expands capacity, underpins high-quality service with Loadbalancer.org

Grasshopper, a leading US virtual phone service provider serving over 100,000 businesses, faced rapid customer growth and a rewrite of its phone system into a service-oriented architecture that increased demands on 24/7 availability and application resilience. To manage shared call-related functions and large data volumes without degrading performance, Grasshopper selected Loadbalancer.org’s Enterprise VA MAX virtual appliance as its load-balancing solution.

Loadbalancer.org deployed four Enterprise VA MAX appliances (production, disaster recovery and test), VMware-certified and running in a virtualized environment to handle around five million calls per month, with each call’s data passing through the appliance multiple times. Over three years Enterprise VA MAX has delivered faultless, mission-critical performance, strong vendor support, and helped Grasshopper reduce hardware, power and support needs while accommodating a 30–40% increase in customers.

Grasshopper

Bill Lincoln

Director of Systems Integrity