Case Study: Willow River Company streamlines customer service and payments with LMN Pay

Willow River Company streamlines 350 customer subscriptions in 5 minutes with LMN

The Willow River Company, a landscaping firm, faced a significant administrative challenge in managing its 350 premium subscription customers. The frequent customer calls for simple tasks like checking schedules or updating payment methods consumed excessive time for their office staff. To address this inefficiency, the company implemented LMN Pay, a payment product from vendor LMN.

The solution, LMN Pay, integrated seamlessly and provided customers with a self-service portal. This allowed subscribers to independently view schedules, pay invoices, and update their payment methods, drastically reducing call volume. For vendor LMN, the implementation unlocked major efficiency gains; it automated processes and eliminated a manual step with QuickBooks. This freed the office staff to focus on lead generation and contributed to the company's growth from $150,000 to $16 million in annual revenue.

Willow River Company