Case Study: Large Regional Financial Institution achieves improved MFA hygiene and human risk visibility with Unify from Living Security

Unify Identifies MFA Hygiene Risk for Financial Institution

The CISO of a Large Regional Financial Institution noticed inconsistent use of multi-factor authentication (MFA) among staff and invested in Unify from Living Security to pinpoint how employee behavior was affecting security. The institution—a 150,000-member credit union—used Unify to monitor MFA hygiene across hundreds of employees and surface human-centered risk data tied to teams, locations, and individuals.

Unify from Living Security integrated with the credit union’s existing security tools and flagged an MFA hygiene issue affecting member-facing branch employees, showing metrics such as 1,402 identities active in the last 7 days and a Human Risk Index (HRI) value of 434 (Neutral). Those insights prompted conversations that revealed phones were often not at hand in branches; Living Security’s findings enabled a targeted action plan to allow on-the-spot authentication without a cell phone, reducing employee friction and prioritizing remediation to strengthen the organization’s security posture.