Case Study: Global Healthcare Organization achieves a scalable Human Risk Program and doubles contractor phishing reports with Living Security’s Unify platform

Global Healthcare Leader Launches Scalable Human Risk Program with Living Security’s Unify Platform

Global Healthcare Organization faced the challenge of building a scalable human risk management (HRM) program for more than 120,000 employees while operating with only 1.5 FTEs dedicated to security awareness and culture. Prioritizing social engineering risks, the organization identified contractors as a high‑risk group and needed more than generic training—seeking targeted, behavior‑based interventions. To do this, they partnered with Living Security and adopted Living Security’s Unify platform to unify siloed risk data and guide a more focused approach.

Using Living Security’s Unify, the vendor helped the organization implement behavioral segmentation and tailored interventions—starting with contractor onboarding and expanding to users with USB access exceptions and frequent travelers—aligning HRM with technical security teams. The results included a 2x increase in phishing reports from contractors, demonstrable metrics that secured executive buy‑in and funding, and growth of the HRM team from 1.5 to 3.5 FTEs, showing measurable impact from Living Security’s solution.