Case Study: Blackbaud achieves 124% Human Risk Index (HRI) improvement and measurable risk reduction with Living Security

Blackbaud Reduces Human Risk and Proves ROI

Blackbaud, a global software company supporting nonprofit giving, faced a security‑awareness program stuck in checkbox compliance with siloed TDR, DLP, and survey data that left executives unable to quantify ROI or show real risk reduction. To get measurable proof that their efforts were moving the needle, Blackbaud turned to Living Security and its Unify HRM solution.

Living Security implemented Unify HRM to centralize risk signals, automate integrations, and deliver board‑ready insights; the result was a 124% improvement in Blackbaud’s Human Risk Index (from 320 to 716), a 50–60% risk drop in targeted high‑risk groups, insider risk cut in half, and 300+ employees requesting more training—giving leadership clear ROI, faster operations, and sustained culture change.

Blackbaud

Terry Smith

Program Director For Security Awareness