Case Study: Major Electric and Water Utility Company achieves 3x human-risk visibility and stronger cyber resilience with Living Security

Utility Company Turns Data Into Cyber Resilience with Living Security’s Human Risk Management

Major Electric and Water Utility Company, a Southwest Region energy & utilities provider with 8,000+ employees, engaged Living Security to understand its human risk landscape without overwhelming employees or the security awareness training team. As a first-time human risk management customer they prioritized data visibility and chose Living Security’s HRM platform Unify to observe behaviors and build baselines for 6–8 months before taking action.

Living Security implemented Unify, then rolled out a customized Behavior Scorecard to the full workforce and began automating responses tied to roles and behaviors. Within a year the company reported a more than twofold increase in its Human Risk Index (162 → 360), 3x more visibility into human risk behaviors, improved late-week phishing vigilance, and modest initial training uptake (1% in the first three weeks); automated phishing response also saved the security team hours weekly.