Case Study: Waypoint Bank enhances internet banking access with Livewire Digital kiosk solutions

Waypoint Bank - Customer Case Study

Waypoint Bank, a regional financial institution with $5.8 billion in assets, faced a challenge in customer engagement following its merger. The bank needed an interactive solution to promote its services and help customers become more familiar with its digital banking tools across its 59-branch network. They engaged vendor Livewire Digital to develop a digital kiosk solution to meet this need.

Livewire Digital developed a light and colorful kiosk application using the Kudos software platform. The solution integrated with the bank's website and featured special content, including videos and demos, to guide users through Internet Banking. The kiosk was also equipped with a phone handset for direct calls to bank departments and a printer for applications. This implementation by Livewire provided Waypoint Bank with a powerful tool to connect with customers and promote their services effectively.

Waypoint Bank