Case Study: Washington Mall enhances visitor wayfinding and customer experience with Livewire Digital software solutions

Washington Mall - Customer Case Study

The Washington Mall, a premier office and retail complex in Bermuda, needed a modern wayfinding solution for its large, multi-building facility. They wanted an interactive mall directory that could also provide concierge services and promotional capabilities. To address this challenge, they engaged the software vendor Livewire Digital to provide the core platform for their new kiosks.

Livewire implemented its Enterprise Suite software with eConcierge and Digital Signage add-ins, powering kiosks with interactive, searchable maps. The solution allows shoppers to easily find stores and view information like hours and specials, while giving mall management remote tools to update content. As a result, Washington Mall benefits from increased customer revenue, a enhanced tech-forward experience, and receives 24/7 remote monitoring and support from Livewire.

Washington Mall