Case Study: The Occtane Group enhances traveler engagement with Livewire Digital's Remote Concierge solution

The Occtane Group - Customer Case Study

The Occtane Group, based in Hilton Head Island, South Carolina, sought to revolutionize the travel experience by providing tourists with up-to-the-minute local information and value documents like coupons and tickets, moving beyond conventional advertising. Their challenge was finding a technology partner to develop a flexible, interactive kiosk system that could manage both digital content and physical document sales. They selected Livewire Digital to bring their CONCIERGE Plus™ concept to life.

Livewire implemented its Self-Service Network Framework, integrating its Remote Concierge™ product with the Ticket Engine™ and Kudos Billboard™ digital signage. This solution provided a central, web-based management system for deploying content and processing transactions across kiosks. The results gave the Occtane Group and its venue clients real-time analytics on customer interactions, printing, VoIP calls, and sales, delivering enhanced customer value and a powerful new advertising medium.

The Occtane Group