Case Study: King Soopers streamlines high-volume ticket sales with Livewire Digital kiosk solutions

King Soopers - Customer Case Study

King Soopers, a major grocery chain and division of Kroger, faced the challenge of handling extremely high ticket sales volumes for discounted ski lift and event tickets. Their existing provider was unable to develop a cost-effective self-service kiosk solution, creating a dilemma for the retailer. King Soopers approached vendor Livewire Digital to find a way to capitalize on self-service without affecting their current partnerships.

Livewire Digital developed and deployed a customized self-service kiosk solution for King Soopers' top ten highest volume stores. The solution integrated with the store's brand image and existing ticketing systems. The kiosks were instantly successful, processing approximately 20% of the chain's total ticket sales and significantly reducing congestion at customer service counters. Livewire's remote management system also provided real-time sales tracking and inventory management capabilities.

King Soopers