Case Study: Holiday Inn improves guest concierge service with Livewire Digital’s eConcierge kiosk

Holiday Inn - Customer Case Study

The Holiday Inn Holidome and Conference Center in York, PA, faced a significant challenge as its staff was overwhelmed by constant guest requests for local dining and activity recommendations. They relied on an outdated and inefficient stack of printed menus and brochures, which consumed valuable staff time and provided poor-quality information. To solve this, the hotel partnered with vendor Livewire Digital to implement a technological solution.

Livewire Digital developed and installed its eConcierge kiosk software, a self-service concierge system that automatically distributed digital brochures and coupons from local businesses. This solution freed the staff to focus on other guest services and provided visitors with immediate, accurate information. The kiosk, celebrated for its reliability, averaged over 120 unique sessions per week, successfully meeting the hotel's goals.

Holiday Inn