Case Study: Espanola Regional Hospital improves patient flow with Livewire Digital's automated queue management solution

Espanola Regional Hospital and Health Centre - Customer Case Study

Espanola Regional Hospital and Health Centre faced a challenge in managing patient flow after expanding its emergency department triage center. The hospital needed an automated queuing system to improve efficiency and allow staff to focus on patient care. To address this, they contacted Livewire Digital.

Livewire Digital implemented its eConcierge platform with a self-service ticketing add-on. The solution involved an interactive wall-mounted kiosk where patients could register to receive a printed queue ticket, while their place in line was displayed for triage staff. Following this deployment, Espanola Hospital could manage all patients in an orderly fashion, allowing for more efficient use of staff.

Espanola Regional Hospital and Health Centre