Case Study: San Francisco Public Utilities Commission achieves streamlined workforce management and 24/7 support with Livetecs' TimeLive

San Francisco Public Utilities Commission - Customer Case Study

The San Francisco Public Utilities Commission (SFPUC) is a large public utility serving San Francisco and three Bay Area counties—providing drinking water, wastewater treatment and power with over 2,300 employees and a $700M operating budget. To better manage its diverse field and office workforce and ensure accurate meter reading, billing and 24/7 service delivery, SFPUC turned to Livetecs and its TimeLive tracking software to address workforce coordination and communication challenges.

Livetecs deployed TimeLive—an easy-to-install time-tracking solution with 24/7 support—across SFPUC, handling installation issues and providing rapid, ongoing help to users. The rollout streamlined workforce tracking and improved support responsiveness, resulting in smoother operations and faster issue resolution; while no specific KPIs were published, SFPUC reported noticeably quicker support and fewer deployment hassles after Livetecs’ implementation.

San Francisco Public Utilities Commission