Case Study: iSymbiOZE achieves 100% sales ops efficiency growth with Livespace CRM

iSymbiOZE increases sales ops efficiency by 100% with Livespace

iSymbiOZE, a solar energy RES company, faced challenges managing its sales operations and order fulfillment processes as it experienced rapid growth. Using manual methods like Google Sheets led to inefficient customer communication, lost information during handovers between departments, and an inability to effectively track tasks. This resulted in sales representatives spending excessive time on service inquiries instead of selling. To address this, they turned to the vendor Livespace for its CRM solution.

Livespace implemented its CRM to map and automate iSymbiOZE's sales processes. The solution provided a centralized platform for real-time status updates and customer history, integrated with Zapier for automatic SMS notifications to keep clients informed. This streamlined handovers and minimized delays. The results were significant: a 100% increase in sales operations productivity, a 60% increase in sales team efficiency, and the ability to handle twice as many customers with the same team, leading to faster invoicing and supporting a new franchise business model.

iSymbiOZE

Piotr Wesoły

Chief Executive Officer