Case Study: RandomCoffee doubles campaign completion and triples clicks with LiveSession

RandomCoffee triples clicks and doubles campaign completions with LiveSession

randomcoffee, a company providing a platform for fostering virtual employee relationships, faced challenges in user experience that were hindering the performance of key features and increasing their support and training costs. To gain deeper behavioral insights, they implemented LiveSession's session replay and analytics software after a previous solution proved unsatisfactory.

Using LiveSession's Inspect Mode to analyze user sessions, randomcoffee identified and fixed non-obvious UI issues, such as elements being hidden on certain screen resolutions. This allowed them to triple clicks on a core feature and double the campaign completion ratio. These improvements, driven by LiveSession, led to a more reliable and intuitive application, significantly reducing the need for customer support and training.

RandomCoffee