Case Study: LiveReacting improves customer experience and speeds issue detection with LiveSession

LiveReacting speeds up defect detection in under 1 hour with LiveSession

LiveReacting, a company that helps streamers create more engaging live videos with interactive elements, faced a challenge in understanding complex user behavior within their sophisticated Browser Streaming Studio application. Relying solely on logs to investigate issues was an extremely time-consuming process, taking hours per session. They needed a better way to quickly gain context and improve their customer-centric product, leading them to implement the LiveSession service.

By using LiveSession, LiveReacting significantly accelerated its defect detection and investigation processes. The vendor's solution provided powerful filters and segmentation, allowing the team to quickly analyze user sessions by device, browser, and screen size to identify and fix UX issues, such as rendering problems in specific viewports. This led to a faster, more responsive support team and enabled data-driven improvements to the user experience, ultimately helping LiveReacting create a more customer-centric product.

LiveReacting