Case Study: TalentLyft achieves a 25.2% increase in trial-to-paid conversions with LiveSession

How LiveSession assisted TalentLyft to achieve 25.2% increase in trial to paid customer conversions

TalentLyft, an affordable recruiting software provider for small and medium-sized companies, wanted a better understanding of how trial and regular users experienced its product. The team struggled to see where users got confused, how to improve support, and which features were being overlooked, especially across a complex recruiting workflow.

To solve this, TalentLyft implemented LiveSession to analyze user sessions, improve support through Intercom integration, and identify UX issues and feature gaps. With insights from LiveSession, the company added more demo data, redesigned confusing elements, and prioritized new functionality, resulting in a 25.2% increase in trial-to-paid conversions.

TalentLyft

Bruno Ilisevic

Product Manager