Case Study: Databox achieves a 223% increase in paid conversions with LiveSession

How Databox achieved a 223% increase in conversions to paid accounts after switching to LiveSession

Databox, a business analytics platform, needed a reliable session replay tool to identify where users were getting stuck, especially during onboarding and sign-up. After testing several options, the team chose LiveSession’s session recording software to better understand user behavior, quickly find issues, and improve the product experience.

With LiveSession, Databox used session replays, heatmaps, filters, and integrations like Intercom to prioritize fixes and streamline onboarding. The result was a 25% increase in activation rate and a 223% increase in conversions from sign-up to paid accounts, with signup-to-paid conversion rising from 1.16% to 3.75%.

Databox

Gasper Vidovic

Director of Product