Case Study: SuperX boosts cart recovery with LiveRecover

The SuperX - Customer Case Study

The SuperX, an innovative leader in eCommerce, faced a significant challenge with cart abandonment, where potential sales were being lost despite high website traffic. To address this, they turned to the vendor LiveRecover and its conversational commerce service for cart recovery.

LiveRecover implemented a solution using real human agents to personally text customers who had abandoned their carts, answering questions and addressing hesitations in real-time. This strategy led to a 30-40% reduction in abandoned carts and recovered 685 orders, which accounted for 4.34% of the company's total sales. The LiveRecover service achieved a 14.89% recovery rate with an average order value of $169.27.

The SuperX

Austin Gayne

Chief Executive Officer