Case Study: OneWithSwim achieves a 16.18% recovery rate with LiveRecover

OneWithSwim's Success with LiveRecover

OneWithSwim, a sustainable swimwear brand, faced the challenge of high cart abandonment due to customer anxiety about online purchases. Shoppers needed reassurance about fit, sizing, and the brand's sustainability story, which standard automated recovery emails could not provide. They turned to LiveRecover to address this issue.

LiveRecover deployed human agents trained as fit and fabric experts to engage shoppers in authentic, body-positive SMS conversations. This solution addressed specific customer concerns about fit and sustainability, leading to a 16.18% recovery rate on abandoned checkouts through 3,183 conversations. The personalized guidance also improved customer confidence and resulted in lower return rates.

OneWithSwim

Hayley Segar

Founder