Case Study: Ohsnaps boosts total sales by 3.62% and achieves a 15.26% recovery rate with LiveRecover

Ohsnaps - Customer Case Study

Ohsnaps, a company that makes minimalist phone grips and accessories, faced the challenge of converting hesitant online shoppers who abandoned their carts due to specific product questions. Their automated email and SMS recovery flows were ineffective at addressing these individual concerns, leaving potential revenue unrealized. They turned to the vendor LiveRecover for a solution.

LiveRecover implemented its human-powered cart recovery service, where trained agents personally reached out via SMS to answer shoppers' questions in real time. This approach provided the detailed product explanations that automated messages could not. The solution delivered significant results for Ohsnaps, including a 15.26% recovery rate on abandoned checkouts and a 3.62% increase in total sales directly attributed to LiveRecover.

Ohsnaps

JD

Director of Marketing