Case Study: Clock Canvas recovers $180K in revenue with LiveRecover

LiveRecover's Impact on Clock Canvas in Q1 2024

Clock Canvas, a home decor brand specializing in artisan-crafted wall clocks and canvas art, was struggling with high-value cart abandonments. Their automated email and SMS flows were ineffective for shoppers who had specific, personal questions about how products would fit and look in their homes, representing a significant loss of potential revenue.

LiveRecover solved this by deploying trained human agents to engage these shoppers in consultative, helpful SMS conversations. The agents used their product knowledge to answer questions and offer recommendations, helping customers feel confident in their purchases. This human-powered approach from LiveRecover recovered $180,000 in revenue and achieved a consistent 12% recovery rate, creating a new reliable revenue stream.

Clock Canvas