Case Study: Flewd achieves a 10.62% cart recovery rate with LiveRecover

Flewd - Customer Case Study

Flewd, a health and wellness brand selling premium supplements, faced the challenge of converting skeptical online shoppers. Potential customers had specific questions about ingredients and dosage that their automated cart recovery system could not address, preventing sales and overwhelming their internal support team. They turned to the vendor LiveRecover for a solution.

LiveRecover implemented a service where its trained human agents engaged shoppers in real, two-way conversations. These agents, knowledgeable about Flewd's products, provided trustworthy answers and guidance, aligning with the brand's values. This solution from LiveRecover yielded significant results, including a 10.62% recovery rate on abandoned carts from 7,335 total conversations, leading to higher customer confidence and a reduced burden on internal support.

Flewd

Daniel Okon

Flewd