Case Study: KITSCH achieves $40K in new customer revenue in one month with LiveRecover

$40K New Customer Revenue in a Month With LiveRecover

Kitsch, a fast-growing D2C beauty accessories brand, faced the common challenge of rising customer acquisition costs (CAC) squeezing their margins. Despite having automated recovery flows, they struggled to effectively recapture the value of paid traffic, particularly from first-time visitors who abandoned their carts, representing wasted ad spend.

By implementing LiveRecover's person-to-person SMS service, Kitsch enabled real human agents to engage abandoners with warm, on-brand conversations. This solution allowed them to address customer hesitations personally and recommend products. As a result, LiveRecover generated $40,000 in new customer revenue in a single month, effectively creating a new acquisition channel and lowering their overall cost per customer.

Kitsch