Case Study: Coals2u boosts customer retention and mobile ordering with Livelink New Media

Coals2u boosts turnover in weeks with Livelink New Media

The customer, Coals2u, a UK-based coal supplier, wanted to increase customer retention by providing a faster and easier method for ordering fuel. They engaged the vendor, Livelink New Media, to design and build a mobile application integrated with their existing Drupal commerce website.

Livelink built a mobile app that mirrored the website's design and offered a one-click re-order function and an in-app messaging system. The solution provided significant convenience for customers and resulted in a substantial profit for Coals2u within just a few weeks, increasing turnover and improving the customer experience.

Coals2u