Case Study: PESI achieves more organized customer communications and greater efficiency with LiveHelpNow

Pesi - Customer Case Study

PESI, a continuing education provider for behavioral health, rehab, and healthcare professionals, needed a better way to manage a growing volume of online customer inquiries as its business shifted primarily online. Before using LiveHelpNow, the team relied on Outlook mailboxes, which caused inefficiency, inconsistent handoffs, and occasional lost communications.

LiveHelpNow provided PESI with ticket management, canned responses, reporting, analytics, and brand-based categorization to centralize support and improve response handling. The solution helped PESI keep all tickets and attachments searchable in one place, increased productivity and efficiency, and enabled quicker, more organized customer service with better quality control.

Pesi

Danette Brown

Senior Customer Service Manager