Case Study: Emmaus Global reduces admin and improves team balance with Liveforce

How a Safeguarding Consultancy Took Control of a Growing Freelance Operation

Emmaus Global, a UK-based safeguarding consultancy, faced significant operational challenges as its freelance team and client base grew. Their over-engineered and expensive CRM system required constant manual work to coordinate shifts, creating an unsustainable administrative burden and limiting their ability to scale. They needed a purpose-built system, leading them to adopt Liveforce.

By implementing the Liveforce platform, Emmaus gained a centralized system for managing their entire freelance operation. The solution provided real-time visibility into team availability, control over shift distribution, and simplified communication through a mobile app. Liveforce significantly reduced the hours spent on planning and admin, made handling last-minute cancellations easier, and provided the scalable operational base needed for future growth.

Emmaus Global

Naomi Coppock

Operations Manager