Case Study: Peacock Turfscape achieves 24/7 expert landscaping support with LiveChatAI

Peacock Turfscape Delivers Smart, Self-Serve Landscaping Advice with LiveChatAI

Peacock Turfscape, a UK-based supplier of turf and landscaping products, faced the challenge of handling a high volume of repetitive customer inquiries with its small team. Questions about product specs, material estimations, and lawn care tips were time-consuming to answer, limiting the team's ability to focus on business growth. They turned to LiveChatAI to implement an AI-powered chatbot to automate this first line of customer support.

LiveChatAI's solution involved training a chatbot on the company's product catalog and expertise to provide instant, automated answers and guidance. The AI handles product recommendations, calculates material requirements, and offers expert turf care advice. This resulted in 65% of customer queries being resolved automatically, a 50% reduction in response time, and provided 24/7 support, freeing the team to focus on higher-value tasks.

Peacock Turfscape

Lisa Pieraccini

Customer Account Manager