Case Study: DESi boosts support efficiency with LiveChatAI

DESi Enhances Smart Home Support on Its Turkish E-Commerce Site with LiveChatAI

DESi, a pioneering smart home security brand based in Turkey, faced a significant challenge managing the high volume of technical and repetitive customer inquiries on its e-commerce site. With a lean local support team, handling pre-sales questions and post-purchase troubleshooting was straining resources and diverting attention from more complex cases. To address this, they turned to the vendor LiveChatAI for an AI-powered solution.

By implementing the LiveChatAI chatbot, DESi created a 24/7 automated support channel trained on its product documentation. The solution provides instant technical support and purchase guidance, allowing the internal team to focus on strategic work. LiveChatAI helped DESi achieve a 65% resolution rate for support queries through AI and cut the average response time in half by 50%.

DESi

Emir YANAR

Sales Manager