Case Study: Travelist achieves 51% more sales calls with LiveCall

Travelist gained 51% more sales calls that converted at a 15% increase in order value

Travelist, a luxury travel company serving Central and Eastern Europe, had a capable call center but struggled to turn website visitors into new sales calls. Although their phone number was visible, most incoming calls were for existing bookings, while prospective customers often left the site instead of contacting sales. Travelist turned to LiveCall to improve lead generation and capture more high-intent visitors.

LiveCall was set up across Travelist’s domains in less than five days and integrated with their call center infrastructure, with custom triggers by language, deal value, and time on site. The results were strong: inbound sales calls increased by 51%, order value rose by 15%, and 91% of calls were answered on the first attempt. Travelist also saw 18% of LiveCall callers complete their booking over the phone, creating more calls from existing traffic and greater operational efficiency with LiveCall.

Travelist

Tomasz Nowiński

Board Member