Case Study: Fly.pl achieves 16% more sales calls with LiveCall

Fly.pl gained 16% more sales calls that converted at a 10% higher rate than normal calls

Fly.pl, an online travel agency in Poland, was looking for a high-ROI way to generate new revenue in a highly competitive market. After earlier struggles with a website chat solution, the company needed something that would integrate smoothly with its existing sales processes and call center. LiveCall’s callback solution was chosen for its ease of setup, reliability, and seamless integration.

LiveCall was fully implemented on Fly.pl’s website in just 2 days, using a popup and widget to invite visitors to request a callback within 25 seconds. The vendor connected incoming leads to Fly.pl’s existing sales call center, and the results came quickly: sales calls increased by 16% and conversion rate per call rose by 10%.

Fly.pl

Kacper Daszke

Director Marketing & E-Commerce