Case Study: BestOkna.pl increases international inbound sales calls with LiveCall

BestOkna.pl - Customer Case Study

BestOkna.pl, a family-owned windows and doors company serving customers across Europe through its Polish, German, and English websites, wanted to turn its strong web traffic into more inbound sales conversations. The challenge was to make it easier for international prospects—especially Polish workers abroad and foreign customers—to contact the company without worrying about expensive phone calls. To support this goal, BestOkna.pl looked for a modern communication tool from LiveCall.

BestOkna.pl implemented LiveCall’s callback widget alongside live chat on its website, enabling visitors to request a fast return call in less than 30 seconds. The results were immediate: the first German customer called on day one, and 24 people used LiveCall within 9 days. According to BestOkna.pl, 68% of the calls came from foreign customers, with inquiries from Germany, Belgium, France, the UK, Portugal, and Spain, while the rapid callback experience improved first impressions and increased sales opportunities.

BestOkna.pl

Wojciech Stanowski

Chief Executive Officer