Case Study: Dialogue reduces EMR duplicate work and member wait times with Liveblocks

Dialogue saves 400 hours a year with Liveblocks

Dialogue, a Canadian virtual healthcare platform, faced a challenge where multiple medical team members would unknowingly work on the same patient case simultaneously within their internal EMR system. This duplication of effort wasted valuable time and caused frustration for their care team, costing them hundreds of hours per year that could have been spent with patients. They turned to vendor Liveblocks for a solution using their collaboration tools.

Using Liveblocks' Presence API and React package, Dialogue implemented a realtime view that shows which team member is in each case, preventing this duplicate work. The Liveblocks solution was built and shipped to production in just two days. This integration eliminated frustration, increased employee satisfaction, and saved significant time, allowing the medical team to focus more on patient care.

Dialogue