Case Study: University of Dubai achieves 24/7 student support and increased enrollment leads with LiveAdmins

University of Dubai Deploys Live Chat Service to Answer Student Queries 24/7

University of Dubai, a government-supported university serving roughly 600 students from over 50 countries, faced heavy website traffic from current and prospective students whose curriculum and enrollment questions went unanswered outside office hours. To solve this gap, University of Dubai deployed LiveAdmins’ live chat service to provide immediate online assistance.

LiveAdmins implemented its live chat agents and flagship technology to deliver 24/7 coverage on the university website, ensuring an agent is always available. The LiveAdmins solution increased online engagement, accurately resolved student queries, generated new leads from prospective students, and provided round‑the‑clock customer service that helped prevent lost enrollments.

University of Dubai

Haitham Almaaini

Head of Graduate Recruitment