Case Study: The Entertainer enhances multilingual, 24/7 customer experience with LiveAdmins live chat

LiveAdmins Enriches Customer Experience for The Entertainer

The Entertainer, a leading provider of “Buy One Get One Free” offers across the Middle East, Africa, Asia and Europe, needed to deliver instantaneous, multilingual customer service on its website and mobile app to support a diverse, international customer base and to engage visitors during the purchase process. To address these challenges it turned to LiveAdmins and deployed LiveAdmins’ live chat and AppIngage app integration to provide real-time support across channels.

LiveAdmins implemented multilingual live chat, proactive visitor engagement and 24/7 support, plus AppIngage to replicate the same experience inside The Entertainer app. As a result, The Entertainer achieved quick response times, round‑the‑clock problem resolution, proactive customer engagement and seamless app integration — improvements that The Entertainer cites as a key, recommended part of its customer service channel.

The Entertainer

Penny McNamara

Head of Corporate Communications