Case Study: King's Jewelry captures more customers and closes more sales with LiveAdmins live chat

King’s Jewelry Ensures Website Visitors a Memorable Experience with LiveAdmins Live Chat

King's Jewelry, a family-owned jeweler founded in 1914 and one of the top 50 jewelry chains in the U.S., needed to modernize its customer experience to better capture and convert online visitors. Facing limited customer support resources, no way to track on-site visitor behavior, and untapped sales opportunities, King's Jewelry turned to LiveAdmins and its proactive live chat solution to make the purchasing process easier and more personal.

LiveAdmins implemented its live chat technology—including Visitor Behavior Tracking and Proactive Greeting features—plus 24/7 response and customer information capture. As a result, LiveAdmins helped King's Jewelry achieve a measurable increase in online visitor engagement, generate more leads, and close sales in record time by turning visitor data into actionable insights.

King's Jewelry

Wade Greene

Regional Manager