Case Study: Allscripts improves voice and video collaboration with LiveAction

Veradigm improves QoS visibility and troubleshooting with LiveAction

Veradigm, a healthcare IT company formerly known as Allscripts, faced challenges supporting global collaboration and migrating voice and video traffic to a converged network. They needed better visibility into traffic flows and control over Quality of Service (QoS) policies to ensure high uptime for latency-sensitive applications. To address this, they turned to LiveAction and its LiveNX network performance management solution.

LiveAction's solution provided Veradigm with real-time, end-to-end visibility into network traffic and granular control over QoS policies. This enabled the company to right-size network queues, reduce bandwidth costs, and save significant time troubleshooting. The implementation by LiveAction enhanced the user experience for voice and video applications and increased the return on their collaboration investments.

Veradigm