Case Study: U.S. Renal improves voice quality and network visibility with LiveAction LiveNX

U.S. Renal improves VoIP across 340 sites with LiveAction

U.S. Renal Care, a provider of dialysis services across 31 states, faced significant network performance challenges that impacted VoIP quality and generated a high volume of help desk tickets. Their goals were to improve network performance, enable easy management of their LAN/WAN infrastructure, and proactively monitor traffic to prevent issues from affecting medical staff. To support their SD-WAN deployment, they turned to LiveAction for its LiveNX network performance monitoring platform.

LiveAction implemented its LiveNX solution to provide U.S. Renal with complete visibility into the traffic of over 300 clinics, enabling QoS policy management and verification that traffic was being routed correctly. The results included dramatically improved VoIP performance, the ability to quickly identify the source of issues, full network redundancy during data center maintenance, and a significant reduction in trouble tickets. LiveAction's LiveNX proved vital to achieving their network performance goals and remains a critical part of their IT strategy.

U.S. Renal