Case Study: a university network achieves reliable WiFi across multiple campuses with LiveAction

University Network's mobile communications team supports 62,000 devices with LiveAction

The mobile communications team at a university network faced significant challenges ensuring reliable WiFi performance across its three main campuses and many distributed locations. With up to 62,000 unique devices connecting at peak times, the team's previous open-source tools were insufficient for troubleshooting issues that impacted education and research. They needed a more powerful solution to manage the vast wireless network and meet high user expectations for uninterrupted connectivity, leading them to seek a network performance management solution from vendor LiveAction.

The university deployed LiveAction's Omnipliance WiFi hardware and Omnipeek software, which provided critical packet data and remote capture capabilities. This solution allowed the team to centrally identify, triage, and troubleshoot network problems from their office without needing to travel to various campus locations. The result was a game-changing improvement in efficiency, saving precious time and resources by enabling the team to quickly resolve complex wireless issues and actively engineer the network rather than just applying rudimentary patches.