Case Study: Veradigm achieves real-time network visibility and QoS control with LiveAction

Software Company Delivers High-Quality Collaboration Experiences for Team Members

Veradigm, a healthcare IT software company with a global MPLS network supporting voice, video, and collaboration, needed better end-to-end visibility and stronger QoS control as it migrated to VoIP and expanded videoconferencing. The team struggled to manage latency-sensitive traffic across hundreds of devices and locations using NetFlow and CLI tools, and wanted a better way to troubleshoot and protect business-critical applications.

Veradigm implemented LiveAction’s LiveNX with QoS management, specifically the LiveAction Expert Provisioner package. LiveAction gave the IT team real-time traffic flow visualization, policy automation, and faster troubleshooting without extra probes, helping them right-size queues, reduce link costs, and improve user experience; the company reported significant time savings in troubleshooting and better control over voice and video traffic performance.

Veradigm

John Rockwell

Sr. Manager of IT Network Services