Case Study: U.S.-based Radiology Company Improves Patient Privacy and Outcomes with LiveAction LiveNX

Radiology Company Improves Patient Privacy and Outcomes Through Optimal Network Performance

A U.S.-based radiology company needed to quickly and securely transfer large medical images across multiple MPLS-VPN links, but network slowdowns, limited visibility, and strict privacy requirements were affecting operations and patient care. The team found that WAN optimization appliances delivered little benefit for already-compressed image traffic, and they needed better insight into what was happening across the network. LiveAction’s LiveNX solution gave the IT manager a real-time, end-to-end view of live network flows so issues could be identified faster.

Using LiveAction, the company uncovered rogue peer-to-peer traffic that was choking the network and then applied QoS policies to block the offending applications and prioritize legitimate medical traffic. LiveAction’s monitoring tools confirmed the policies were working, restoring peak network performance and enabling secure transfer of patient-critical records. As a result, the company improved internal productivity, patient satisfaction, and patient outcomes.